One platform for the entire customer journey
From check-in to service completion, Queulan brings together every module you need to manage customer flow, reduce waiting, and improve service delivery.
Nine integrated modules
Each module works standalone or together as a unified platform.
QR-Code Check-In
Scan, check in, and join the queue from any device.
Self-Service Kiosks
Touchscreen check-in, forms, scanning, and printing.
Digital Forms
Configurable intake with conditional logic and e-signature.
Queue Management
FIFO, priority, appointment, and skills-based routing.
SMS Notifications
Automated updates from check-in to completion.
Ticket Printing
Thermal printer support across all connection types.
Public Displays
Privacy-protected queue and counter display screens.
Appointments
Blend appointment and walk-in queues with priority rules.
Analytics
Real-time and historical performance dashboards.
Deep capabilities in every module
Each module is built with the features organizations need for production-ready customer flow management.
Online QR-Code Check-In
Customers scan a QR code from a website, email, poster, or sign to check in, select a service, complete forms, and join the queue.
- QR codes from any surface or message
- Service and location selection
- Form completion before arrival
- Digital queue ticket and tracking
Self-Service Kiosk
Touchscreen kiosks guide customers through check-in, form completion, document scanning, e-signature, and ticket printing.
- Start, continue, or scan appointment
- Document scanning and mobile upload
- Electronic signature capture
- Accessibility options and assistance
Digital Forms
Administrators build configurable forms with text, dropdown, radio, checkbox, conditional questions, file uploads, and e-signatures.
- Conditional question logic
- File upload and camera capture
- Consent and e-signature fields
- Save and continue later
Queue Management
Manage FIFO, priority, appointment, and walk-in queues with skills-based routing, transfers, holds, recalls, and no-show handling.
- Multiple service categories
- Skills-based routing
- Transfers, holds, and recalls
- Estimated waiting times
SMS Notifications
Send check-in confirmation, queue numbers, estimated wait, position updates, "you are next," counter assignment, and completion messages.
- Automated position updates
- Delay and missed-turn alerts
- Counter assignment notifications
- Customer-feedback requests
Ticket Printing
Support Epson and ESC/POS thermal printers via USB, Ethernet, Wi-Fi, or Bluetooth with automatic, on-demand, and reprint options.
- Epson and ESC/POS support
- USB, Ethernet, Wi-Fi, Bluetooth
- Automatic or customer-selected
- Ticket reprinting
Public Queue Display
Display queue numbers, counters, recently called numbers, and organization messages with audio announcements and visual alerts.
- Queue and counter display
- Audio announcements
- Multilingual messages
- Privacy-protected, no personal data
Agent & Supervisor Dashboards
Agents call and serve customers; supervisors monitor wait times, service volumes, agent utilization, and service-level alerts.
- Agent call, hold, transfer, complete
- Supervisor real-time dashboards
- Counter open/close and reassignment
- Service-level alerts
The complete customer flow
Every step of the customer journey, managed by Queulan.
Ready to transform your customer journey?
Schedule a personalized demonstration and see how Queulan works for your organization.