Supervisor Dashboard
Real-time operational visibility and controls
This is a simulated Queulan product environment using demonstration data.
Waiting Customers
14
across 6 queues
Avg Wait Time
16 min
-12% vs yesterday
Longest Wait
37 min
Permit Application
Active Agents
4/5
1 on break
Open Counters
4/6
2 closed
Customer Volume
89
today so far
Service Level
92%
target: 85%
Active Alerts
5
2 warnings
Counter Management
Counter 1
open
Agent Smith
Serving: A021
Counter 2
open
Agent Jones
Serving: B011
Counter 3
open
Agent Garcia
Serving: A023
Counter 4
closed
Unassigned
Counter 5
break
Agent Lee
Counter 6
open
Agent Patel
Serving: C008
Active Queues
License Renewal6 waiting
Avg: 14m
85%
Permit Application4 waiting
Avg: 37m
60%
Public Benefits2 waiting
Avg: 9m
30%
Records Request2 waiting
Avg: 12m
25%
Agent Overview
AS
Agent Smith
Counter 1
active
Served: 12 today
AJ
Agent Jones
Counter 2
active
Served: 9 today
AG
Agent Garcia
Counter 3
active
Served: 15 today
AL
Agent Lee
Counter 5
break
Served: 8 today
AP
Agent Patel
Counter 6
active
Served: 11 today
Service Alerts
Wait time exceeds 30 minutes for Permit Application queue
2:18 PM
Queue capacity nearing limit (85%) for License Renewal
2:10 PM
Counter 4 is currently unavailable
1:45 PM
SMS-delivery failure for customer A025
1:30 PM
Accessibility assistance requested at Kiosk 2
1:15 PM